Policies And Procedures

Payment and Tuition

  • All payments are made online with a saved credit card or bank account.
  • Payments are charged on the 2nd of each month.
  • If you start in the middle of the month, your first or second payment may be adjusted (prorated).
  • Tuition is a flat monthly membership that reserves your weekly lesson time and includes:
    • A minimum of 46 private lessons per year (most students receive around 48),
    • Access to our online portal and resources,
    • Monthly online workshops and special break‑week workshops.
  • Tuition is not lowered or refunded for missed lessons.

Cancelation and Makeups

If your teacher misses a lesson

  • MML will first try to find a substitute teacher.
  • If that’s not possible, we will provide a private makeup, video lesson, or online lesson at no extra charge.

If a student misses a lesson

  • MML offers group makeup classes as the standard option.
    • Group makeups are age‑ and level‑appropriate.
    • They are offered at different times; to sign up, contact the office (not your teacher).
  • Other options for missed lessons (with proper notice):
    • Request a video lesson (must ask before your scheduled lesson).
    • Request an online Zoom lesson (must ask at least 30 minutes before your lesson).
    • Give your lesson spot to a friend or family member (same teacher, same time, same instrument).
  • Makeup credits:
    • Makeup credits are created when you cancel with proper notice or when MML cancels a lesson.
    • Makeup credits are valid for 60 days from the date of the missed lesson.
    • Makeups can only be used while you are actively enrolled and cannot be used to reduce tuition or be refunded for cash.
    • Unused makeup credits expire when you discontinue lessons.

Discontinuing Lessons

  • To stop lessons and end payments, you must contact the office before the next billing cycle.
  • You must also complete a Cancellation Form (online or in person).
  • Tuition already paid is non‑refundable, and we do not refund unused makeup credits for your final lessons.

Time Off and Holidays

  • MML closes for four break weeks each year: Spring Break, Fourth of July week, Thanksgiving week, and Christmas week.
  • We also close on the following single‑day holidays:
    • Memorial Day
    • Labor Day
    • New Year’s Eve
    • New Year’s Day
  • Tuition is averaged across the year, so there are no makeups for the four break weeks listed above.
  • If your regular lesson falls on Memorial Day, Labor Day, New Year’s Eve, or New Year’s Day, you may:
    • Request a video lesson for that week, or
    • Use a makeup lesson slot.
  • Families must let us know their preference at least one week before the holiday.
  • If we do not hear from you by that time, MML will convert that lesson into a makeup credit that follows the normal 60‑day policy.

Summer Vacation

  • MML runs lessons year‑round.
  • If you take time off in the summer, your spot is held only if you continue to pay tuition.
  • Missed summer lessons follow the same 60‑day makeup policy. We recommend scheduling makeups before or shortly after your vacation so you don’t lose them.

Snow Days And Weather

  • MML may cancel in‑person lessons during bad weather for safety.
  • If this happens, we will offer online lessons or video lessons as a makeup option.

Satisfaction Guarantee

  • We offer a 28‑day satisfaction guarantee for new students.
  • If you are not happy with your first month, we will either:
    • Pay for your second month of lessons, or
    • Refund your first month’s tuition.
  • To qualify, you must:
    • Track practice time in our online portal.
    • Complete at least 20 days of practice, 20 minutes each day.
    • Attend all 4 of your first lessons.

Injuries

  • By enrolling, students and families waive the right to legal action for injuries that may happen during normal lesson activities (including, but not limited to, hearing damage).
  • MML is not responsible for damage to vehicles or items stolen from vehicles.

Care of Students

  • MML does not provide before‑ or after‑care.
  • Parents of children under 8 must stay on site during lessons.
  • Students should not be left for long periods before or after lessons.

Open Door Policy

  • Parents are always welcome to sit in on lessons.

Picking Up

  • Children must wait inside the building for pickup.
  • Please do not ask them to meet you outside or elsewhere.
  • MML is not responsible if children leave without a parent.

Updates

  • MML may update these policies periodically.
  • For the most recent version, visit mkelessons.com/policies.
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"My son eagerly awaits each lesson..."

“My 11 year old son has been taking drum lessons with Alex for nine months and absolutely loves going. He has never had lessons before. Along with teaching music theory, each lesson includes a very relatable song to a kid. My son eagerly awaits each lesson in anticipation of finding out what new fun song he’ll learn.”

– Jenni Hanson

They get a hundred stars from this student!

“Robyn is an outstanding piano teacher with boundless patience and kindness. She really makes learning a fun experience. Both Robyn and Alex are organized, efficient, and talented with music, their teaching styles, and the way they run their small business. They get a hundred stars from this student!”

– Cathy Zabler

"I've made more progress in that time than the dozens of times I've tried to teach myself."

“I’ve been taking lessons from Alex for over a month now and I’ve made more progress in that time than the dozens of times I’ve tried to teach myself. Alex is patient, explains things clearly (not just the how, but also the why), and makes it fun! I’m learning the songs I want to learn out of the gate. Alex shows me the proper techniques that have helped me get over the humps that held me back in the past and the tools that he offers have been huge (mp3 files of the songs that I can play along with has been a game changer). I can’t say enough about how happy and excited I am to be working with Alex and Milwaukee Music Lessons!”

– Stephanie Moore

"...It’s wonderful that my son has found such a great mentor."

“We’ve been with Alex for almost a year now. Our 11yr old son has loved his weekly guitar lessons and has improved so much in this time. He and Alex have established a really solid bond and it’s wonderful that my son has found such a great mentor. Alex is a talented and enthusiastic teacher, and we whole-heartedly recommend him. Thank you Alex!”

– Jess Weber

"My son has come a long way in just a few months."

“My son has been taking guitar lessons with Alex for a few months now and he loves it! He looks forward to going every week. Alex is fun and engaging. He is very student led and lets my son even choose songs that he wants to learn. He also encourages and pushes him in areas that need improvement. My son has come a long way in just a few months. Awesome teacher, highly recommend!”

– Scott Hoff

"I made the decision to learn to play the guitar from an experienced teacher..."

“Alex has the ability to adjust quickly during a lesson to meet a students needs. if I am not grasping a concept he will change wording, demonstrate or find an example in a song from his extensive memory bank. I made the decision to learn to play the guitar from an experienced teacher rather than try to figure things out for myself. I believe this is a good investment of my time and money..”

– Donna Galik

"Highly recommend."

“Alex is a professional both in playing and teaching. He is able to adapt his teaching style to whatever suites your needs, from beginner to advanced. Highly recommend.”

– Kyle Rasmussen

"...He defines a way to do it all intuitively."

“Alex is an amazing and patient teacher! The greatest part about learning guitar from him is that you don’t even realize how fast your progressing as you move from one song to the next. Unlike a traditional approach of learning notes and chords separately, he defines a way to do it all intuitively.”

– Henry Kosarzycki

"We observe demonstrable progress throughout each school year..."

“Our son has been a student for 3 years now and we keep coming back! Alex is thoroughly invested in our student’s success, and he makes such great resources available for practicing during the week. We observe demonstrable progress throughout each school year – a credit to both regular practicing and Alex’s instruction. Thank you so much!”

– Mark Nimmer

"Engaging, thoughtful about curriculum, and flexible throughout...."

My young children began piano lessons with Robin (Robyn?–apologies!) this past summer, and with every session, I’m increasingly impressed with her teaching skills. She’s engaging, thoughtful about curriculum, and flexible throughout, especially when meeting the pedagogical needs of a 7-yo and a 4-yo in the same session. No easy task! I highly recommend her instruction for a welcoming but challenging journey into piano.

– Leslie McAbee

"Our son enjoys practicing and likes that he gets to choose some of the songs he works on."

“Alex has been teaching our 12-year-old drum lessons for almost a year. It has been a great experience for our son. Alex shares his passion for music in a professional way, and works well with kids. Our son enjoys practicing and likes that he gets to choose some of the songs he works on. Alex is a clear communicator, and he is encouraging as well. I’m looking forward to watching our son grow as a musician under Alex’s guidance!”

– Louise Abramowski

"Our Son Looks Forward To His Lesson Each Week."

“Our 8 year old son started drum lessons with Alex about 6 months ago and he absolutely loves it. Alex is so nice, funny, and has a great way of engaging with the kids. He explains things very clearly and our son looks forward to his lesson each week. And he also likes that he gets to play “cool” songs. Thanks Alex!”

– Stacie Hojnacki

"...I look forward to every lesson..."

“I have two sons that are both talented musicians. As they were growing up they had many good teachers throughout the years. They, and I, were fortunate that way. So when I decided to take the challenge of learning to play an instrument myself I had a pretty good idea of what I’d need to succeed and learn.

I found Milwaukee Music Lessons with a Google search, they were close by and had daytime availability which I preferred. I am very happy that I did. I am working with Robyn and she is an absolutely wonderful teacher. She is a patient encouraging person who has taught me so much in such a short time. She takes time to work things out with me at my beginner level, even though she is an accomplished musician. Not every musician has the ability to work with those who are just starting, but Robyn does and I look forward to every lesson I attend with her. She knows how to get the most out of every session and I look forward to continuing my musical journey with her expert assistance.”

– Dave Skowronek

"Could not be a better investment in myself."

“I’ve been taking lessons with Alex for nearly 3 years and it’s been the best! His lessons are very student-led and he will teach me whatever I want to learn, which keeps me motivated, rather than learning from a structured book. Yet he also pushes me when I need it to make sure I’m improving. Not only is he an extremely talented guitarist, but he has an answer for every question, whether it’s about gear or music theory. Could not be a better investment in myself.“

– Sydney Drosen

"Alex Makes Music Fun Again For Me."

“I’m 53 and wanted to expand my music knowledge and better my guitar playing skills. Alex has been able to not only go at a pace that fits my comprehension, but give me lessons to work on at home so I can work on at my own speed. In 1 month of working with Alex, I’ve been able to write a song, understand what key it’s in and come up with a solo that complements the song. It’s mind blowing how simple he makes it to understand. Alex makes music fun again for me.“

– Ken Hanrahan